Shipping Policy

4. SHIPPING POLICY

Last updated: August 21, 2026

Maison Lunea aims to make delivery straightforward. If your order is delayed, damaged, lost, or incorrect, contact us at shopmaisonlunea@outlook.com.

1. Order processing

Most Maison Lunea orders are processed within one business day.

Business days are Monday through Friday, excluding public holidays.

Orders placed after the daily fulfillment cutoff, on weekends, or on public holidays may begin processing on the following business day.

During launches, holidays, promotions, unusually high order volume, or fulfillment disruptions, processing may take slightly longer. We will notify you if there is a material delay.

Processing time is separate from delivery time.

2. United States delivery

Estimated delivery within the United States is generally:

3–9 business days after dispatch

This is an estimate rather than a guaranteed arrival date.

Delivery may take longer because of:

  • Carrier disruptions
  • Severe weather
  • Public holidays
  • Remote delivery locations
  • Address problems
  • Unexpected fulfillment delays
  • Events outside our reasonable control

Any more specific estimate displayed at checkout or in your shipping confirmation may apply to your particular order.

3. Other shipping destinations

Available shipping destinations will be shown at checkout.

If the checkout accepts your delivery address and presents an available shipping method, we currently offer delivery to that destination.

Delivery times outside the United States vary by destination, carrier, customs processing, and local postal conditions. The estimate displayed at checkout or in your shipping confirmation will be the best available estimate for that shipment.

Some products may be unavailable in certain countries because of carrier, customs, ingredient, or regulatory restrictions.

4. Shipping charges

Shipping charges are displayed before payment at checkout.

Free-shipping promotions may:

  • Require a minimum order value
  • Apply only to selected products
  • Apply only to selected destinations
  • Use our standard tracked shipping method
  • Exclude remote areas or unusually large shipments

Taxes and shipping charges do not count toward a free-shipping threshold unless the offer states otherwise.

5. Maison Lunea VIP shipping

Maison Lunea VIP costs $39.95 per month. Any shipping benefits included with VIP will be described on the VIP offer page or at checkout.

Unless an offer specifically says otherwise:

  • VIP membership does not guarantee expedited processing
  • VIP membership does not guarantee a specific delivery date
  • Carrier delays remain outside our direct control
  • Any free-shipping benefit is subject to the destinations and conditions shown at checkout

VIP orders are ordinarily processed under the same one-business-day target as other orders.

6. Tracking

When tracking is available, we will send a tracking link after your order is dispatched.

Tracking may take 24–72 hours to begin updating.

International shipments may occasionally go several days without a new scan while moving between countries, carriers, or customs facilities.

7. Address accuracy and changes

Please carefully check your shipping address before completing checkout.

If you notice an error, email shopmaisonlunea@outlook.com immediately. We will try to update the address, but we cannot guarantee a change after the order enters fulfillment.

If a parcel is returned because the address was incomplete, incorrect, or refused, we will contact you.

We may:

  • Ask you to pay the actual cost of reshipping, or
  • Deduct nonrecoverable shipping costs from a refund

We will not charge you for an address error caused by Maison Lunea.

8. Split shipments

Orders containing multiple products may arrive in separate packages.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

Where available, separate tracking information will be provided.

9. Delayed shipments

A temporary tracking delay does not necessarily mean that a parcel is lost.

Please contact us if:

  • A United States order is more than 10 business days past the end of its estimated delivery period, or
  • Tracking has shown no meaningful movement for 10 consecutive business days

We will review the tracking information and, where appropriate, contact the carrier or fulfillment provider.

If the parcel appears lost, we will offer a reasonable resolution.

10. Packages marked delivered

If tracking shows that your package was delivered but you cannot find it:

  1. Check entrances, mailrooms, parcel lockers, and safe locations
  2. Ask household members, neighbors, or building staff
  3. Confirm the delivery address on your order
  4. Allow up to 48 hours because carriers sometimes mark parcels delivered early
  5. Contact the carrier where possible
  6. Email us if the package remains missing

We will review the tracking and circumstances. Depending on the available evidence, we may provide a replacement, store credit, or refund.

We may ask you to complete a carrier declaration or confirm your address before issuing a resolution.

11. Lost packages

If a tracked parcel is confirmed lost, we will generally offer either:

  • A replacement at no additional product cost, or
  • A refund to the original payment method

We may ask you to confirm your shipping address or cooperate with a carrier investigation before issuing the resolution.

12. Damaged or leaking packages

If an order arrives damaged, defective, or leaking, contact us promptly at shopmaisonlunea@outlook.com.

Please include:

  • Your order number
  • Photographs of the shipping package
  • Photographs of the affected product
  • A brief description of the problem

We will arrange an appropriate replacement or refund under our Refund Policy.

Please do not discard a damaged product until we tell you whether it needs to be returned, unless keeping it would be unsafe.

13. International customs, duties, and taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or local fees.

Unless checkout states that these charges are included, the recipient is responsible for them.

Maison Lunea does not control:

  • Customs charges
  • Local tax assessments
  • Customs inspections
  • Customs-clearance times
  • Local carrier handling fees

If an international parcel is refused because duties or taxes were not paid, any refund may be reduced by nonrecoverable shipping, return, or customs costs to the extent permitted by law.

14. Preorders and backorders

Products identified as preorders or backorders will display an estimated dispatch timeframe.

If an order contains both available and preorder products, we may:

  • Hold the order until all items are ready, or
  • Ship available products separately

If a material delay occurs, we will notify you and provide the option to continue waiting or cancel the delayed item for a refund.

15. Order cancellations

Contact us as soon as possible if you want to cancel an order.

If the order has not entered fulfillment, we will make reasonable efforts to cancel it.

Once an order has entered fulfillment or shipped, it must be handled under our Refund Policy.

For $39.95 monthly VIP membership cancellations, refer to our Terms of Service and Refund Policy.

16. Contact us

For shipping assistance:

ECOMTARAY LLC Trading as Maison Lunea 220 Carl Perkins Drive, 4F Ashland, KY 41101 United States

Email: shopmaisonlunea@outlook.com Website: https://shopmaisonlunea.com

Please include your order number and delivery ZIP or postal code.