PRIVACY POLICY

Last updated: August 21, 2026

This Privacy Policy explains how ECOMTARAY LLC, trading as Maison Lunea, collects, uses, retains, and shares personal information when you visit https://shopmaisonlunea.com, make a purchase, create an account, contact us, join Maison Lunea VIP, or otherwise use our services.

1. Information we collect

The information we collect depends on how you interact with Maison Lunea.

Information you provide

We may collect:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Order information
• Account login information
• VIP membership preferences and status
• Subscription and renewal information
• Customer-support messages
• Return and refund information
• Reviews, photographs, videos, or other content you submit
• Marketing preferences
• Other information you voluntarily provide

Payment information is processed by Shopify and authorized payment providers. We generally do not receive or store your complete payment-card number.

Information collected automatically

When you visit or use our website, we and our service providers may automatically collect:

• IP address
• Browser and device information
• Cookie and advertising identifiers
• Pages viewed
• Links selected
• Referring website or campaign
• Approximate geographic location
• Cart, checkout, and purchase activity
• VIP enrollment and renewal interactions
• Website performance and error information
• Advertising and campaign interactions

Information received from third parties

We may receive information from:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Marketing and advertising platforms
• Analytics providers
• Fraud-prevention services
• Social-media platforms when you interact with us through them

2. How we use information

We may use personal information to:

• Process, fulfill, and deliver orders
• Manage customer accounts
• Operate the $39.95 monthly Maison Lunea VIP membership
• Process monthly VIP renewals
• Provide and verify VIP benefits
• Process payments
• Prevent fraud and unauthorized transactions
• Provide customer support
• Handle cancellations, returns, refunds, replacements, and disputes
• Send order, account, renewal, and delivery notifications
• Maintain and improve our website
• Understand how customers use our store
• Personalize products, content, or offers
• Measure advertising and campaign performance
• Send marketing communications where permitted
• Maintain security
• Comply with tax, accounting, legal, and regulatory obligations
• Protect our customers, business, and legal rights

3. VIP payment and renewal information

If you join Maison Lunea VIP, we and our service providers process information necessary to collect the initial $39.95 membership payment and automatic $39.95 monthly renewals.

This may include:

• Your membership enrollment date
• Monthly renewal date
• Payment status
• Cancellations
• Failed-payment information
• VIP benefits and purchase activity
• Refund and customer-service history

Complete card details are handled by Shopify and authorized payment processors rather than being directly stored by Maison Lunea.

4. Marketing communications

If you subscribe to marketing, we may send product news, offers, VIP updates, promotions, and other communications.

You may unsubscribe from marketing emails by selecting the unsubscribe link in the message.

If we offer SMS marketing, you may opt out by replying STOP, where supported.

You may also request to stop marketing by emailing shopmaisonlunea@outlook.com.

Opting out of marketing does not stop essential communications concerning your orders, account, $39.95 monthly VIP renewal, payment, cancellation, or security.

5. Cookies and similar technologies

Maison Lunea, Shopify, and our service providers may use cookies, pixels, and similar technologies to:

• Operate the website and shopping cart
• Remember customer preferences
• Keep accounts secure
• Manage VIP membership sessions
• Analyze website usage
• Prevent fraud
• Measure advertising
• Personalize content and advertising where permitted

You can control certain cookies through your browser settings and through any cookie-preference banner or tool made available on our website.

Disabling necessary cookies may prevent parts of the store from functioning correctly.

6. How we share information

We may share personal information with service providers that help us operate Maison Lunea, including:

• Shopify
• Payment processors
• Subscription and membership-management providers
• Warehouses and fulfillment providers
• Shipping carriers
• Customer-support platforms
• Email and SMS providers
• Analytics providers
• Advertising platforms
• Fraud-prevention and security providers
• Accountants, insurers, attorneys, and other professional advisers

We may also disclose information:

• When required by law, regulation, legal process, or government request
• To investigate fraud, security incidents, or violations of our Terms
• To protect customers, ECOMTARAY LLC, or another person
• In connection with a merger, financing, acquisition, restructuring, or sale
• At your direction or with your consent

7. Selling and sharing personal information

Maison Lunea does not sell personal information for money.

Some privacy laws may define targeted advertising or disclosure to advertising partners as “selling,” “sharing,” or targeted advertising.

Where applicable, you may ask to opt out by emailing shopmaisonlunea@outlook.com with the subject line:

Privacy Opt-Out Request

You may also use your browser’s privacy controls or any cookie-preference tool available on our website.

8. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, fraud-prevention, and related services.

You can learn more about Shopify’s privacy practices at:

Privacy controls | Control how Shopify uses your data

9. International processing

Our service providers may process personal information in countries other than the country where you live.

Where required, we and our providers use recognized legal safeguards for international data transfers.

10. Data retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide customer service
• Operate active accounts and VIP memberships
• Maintain transaction, payment, tax, and accounting records
• Resolve returns, disputes, or chargebacks
• Prevent fraud
• Enforce our agreements
• Comply with legal obligations

Retention periods vary depending on the type of information and applicable law.

Canceling Maison Lunea VIP does not automatically require us to delete transaction records that we must retain for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.

11. Your privacy rights

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion
• Receive a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing relies on consent
• Opt out of targeted advertising or certain sharing
• Appeal a denied privacy request
• Complain to an applicable privacy regulator

To submit a request, email shopmaisonlunea@outlook.com with the subject line:

Privacy Request

We may need to verify your identity before completing the request. You may also use an authorized agent where permitted by law.

We will not discriminate against you for exercising an applicable privacy right.

12. Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage is completely secure. Please protect your account credentials and contact us if you believe your account or personal information has been compromised.

13. Children’s privacy

Our website is not directed toward children under 13 or the minimum applicable age in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information to us, email shopmaisonlunea@outlook.com.

14. External links

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we encourage you to review them.

15. Changes to this policy

We may update this Privacy Policy as our business, services, or legal obligations change.

The revised policy will be posted on this page with an updated effective date.

16. Contact us

For privacy questions or requests:

ECOMTARAY LLC Trading as Maison Lunea 220 Carl Perkins Drive, 4F Ashland, KY 41101 United States

Email: shopmaisonlunea@outlook.com Website: https://shopmaisonlunea.com